Policies

Booking:

Please note that a $20 non-refundable booking deposit via e-transfer is required to book a lash appointment and a $50 non-refundable booking deposit via-e-transfer is required to book a brow appointment. This deposit will be deducted from your total in which the reminder will be due the day of your service. As we fill up spots very fast, all time slots remain open to all clients until the deposit is received. As space is limited there is a no guest policy. We strongly suggest you pre-book any fills or pre-book your brow touch up appointment after your service before leaving to ensure you are able to get an appointment at the time and date needed. After care instructions will be provided after your service.

Rescheduling: 

Here at Elegance by Nancy we understand unforeseen events happen and you may need to reschedule an appointment. We ask that you give us 72 Hours notice so we can adjust our schedule to accommodate other clients. Less than 72 hours notice, a cancellation or no show is an automatic forfeit of your deposit. A one time rescheduling option is allowed.

Late:

Appointments are scheduled for the appropriate time required for application, showing up late takes away from time that would be used for lashing and brows. Clients who are 15 minutes late or longer will be considered a no show and will incur the loss of your deposit. An additional deposit will be charged to reschedule a missed appointment. This is to ensure the commitment of clients as tardiness and repeated change of appointment not only affects the artist’s time but other clients who could have booked an appointment.

Cell Phone:

Cell phones should be turned on silent mode and put away in order to minimize distractions and potential hazards when your technician is working on you until the end of the service.

Lash Fill Policy:

We will not perform refill services on work that was not done by Elegance by Nancy. If you’re a new client and have your lashes done, a removal will be required before receiving your first full set with us. this will ensure consistency in the final look and avoid the risk of mixing different adhesives and materials. If more than 40% of your lashes are detached or grown out, you will be charged for an extended fill or full set of lashes. Any lashes that are grown out must be removed.

Service Time:

The completion of service varies from client to client depending on how many natural lashes we have to work with or whether your brows will require a correction. It is highly recommended that you consult your artist of any appointments you’re thinking of booking after your appointment so they can book you in at an appropriate time to ensure your service is done in a timely manner so that you can make it to your next appointment. Appointments that are booked after your service can effect the final look of your service if not enough time is given to your artist.